sHIPING & RETURN POLICY
Return Policy
All orders can be returned or exchanged within 7 days of the delivery date.
All returned/exchanged items must be returned unwound, undamaged, and unwashed, and all original labels are included in the original packaging. Please contact us for the return / exchange form before you start the return process.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at s.hladiesboutique@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at s.hladiesboutique@gmail.com
Cancellations
We allow cancellation and order changes as long as the order has not been dispatched. However, once the order has been dispatched we are unable to cancel the order.
Please contact us immediately if you wish to cancel your order with your name and order number.
Product size exchange
If your order is not dispatched, we are able to change your order so please contact us with your name and order ID so we can help you in a timely manner.
If you purchased the wrong size and received the package already, we are unable to offer a free exchange, but you can return the product for a refund.
Item not received
Our average delivery times are 3-15 working days depending on location and customs. If you have not received your order after the time frame, please contact us and our customer support will assist you.
CHANGES TO ORDERS
Order changes are free of cost so long as it has been done within 24 hours. If more than 24 hours have elapsed since you’ve placed your order, we cannot change your order. That’s because we process and ship most orders within 24 hours of you placing your order.
REPLACEMENTS
If you have received a product that does not match your expectations, we will replace it.
REPLACEMENTS
If you have received a product that does not match your expectations, we will replace it.